Privacy Policy

Who We Are

Thong Lanna is a watch repair and restoration workshop located at 26 Tha Phae Road, Chang Khlan, Chiang Mai 50100, Thailand. We operate this website at thonglanx.pro to share information about our services and to receive enquiries from people who wish to have their timepieces assessed or serviced.

References to "we", "us", or "our" in this policy refer to Thong Lanna and the individuals who operate it.

Information We Collect

We collect information only when you choose to share it with us. This typically happens when you:

• Complete the contact or booking enquiry form on our website
• Send us an email or call us directly
• Visit our workshop in person

The information we may collect includes your name, email address, telephone number, and any details you share about your watch or the service you are considering. We do not collect payment information through this website.

We also collect certain technical information automatically when you visit our site, such as your IP address, browser type, referring page, and pages viewed. This information is collected through standard server logs and, if enabled, through third-party analytics tools.

How We Use Your Information

We use the information you share with us to:

• Respond to your enquiry and discuss your service requirements
• Prepare assessments, quotations, or updates about your repair
• Keep a record of work carried out on your timepiece
• Improve the content and usability of this website

We do not use your contact information to send marketing messages unless you have specifically asked to hear from us. We do not sell or rent your personal information to any third party.

Cookies and Similar Technologies

This website may use cookies — small text files placed on your device — to remember your preferences and to understand how visitors use the site. You can manage or disable cookies through your browser settings. For more detail on how we use cookies, please read our Cookie Policy.

Third-Party Services

Our website may load resources from third-party providers, including Google Fonts for typography and a map embed from Google Maps. These services may set their own cookies or collect limited technical data when you visit our pages. We recommend reviewing Google's own privacy documentation if you would like to understand their data practices.

We do not share your personal contact details with any third party except where necessary to provide the service you have requested — for example, if a spare part must be sourced from an external supplier and your reference details are needed to follow up.

Data Retention

We keep enquiry records and service correspondence for as long as is reasonably necessary to fulfil the purpose for which they were collected, or as required by applicable Thai law. Workshop job records may be retained for several years to assist with future servicing of the same timepiece. If you would like your contact information removed from our records, please write to us and we will respond promptly.

Your Rights

You have the right to ask what personal information we hold about you, to request corrections, and to ask us to delete it where we are not legally required to retain it. You also have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable steps to protect the information you share with us from unauthorised access or disclosure. Our website uses HTTPS encryption for data in transit. However, no method of internet transmission is entirely without risk, and we cannot guarantee absolute security.

Children's Privacy

Our services are directed at adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has submitted information to us, please contact us and we will remove it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page shows when it was last revised. We encourage you to review this page periodically.

Contact Us

If you have any questions about this policy or about how we handle your information, you are welcome to reach us by:

• Email: [email protected]
• Phone: +66 81 472 6053
• Post: Thong Lanna, 26 Tha Phae Road, Chang Khlan, Chiang Mai 50100, Thailand